FAQ

Are your products 100% natural and organic?

Yes! We believe skincare should never be at the expense of your health, so we use only the finest natural and organic ingredients which are ethically sourced from reputable suppliers. Our products contain no harmful ingredients that can have a negative impact on your health. In essence, we use no parabens, SLS, SLES, phthalates, aluminium, mineral oil, triclosan, fillers, synthetic fragrances or colours in our products. Just clean nourishing natural and organic ingredients.

What is the shelf life on hair/skincare products?

As we are truly all natural hair and skincare brand and we use no artificial preservatives, our products have a shelf life of at least 12 months. We recommend using our hair/skincare products within 6 months of opening.

Are your products tested on animals?

No! We love animals and strictly stand against animal testing. All our products are cruelty free and we never test on animals.

Why is my product slightly different to the one I bought before?

Due to using only natural and organic ingredients, occasionally there may be slight variations in colour, scent and texture between different batches. But be rest assured, the quality still remains the same without any compromise.

Are Starest products vegan?

We are currently updating our formulas to ensure all products are vegan friendly. The products that are not suitable for vegans are our lip balm and organic body cream, as both contain beeswax. All other products are vegan.

Are your products safe to use during pregnancy?

Our unscented products are safe to use during pregnancy. As other products contain essential oils, we advise that you seek medical advice from a doctor or midwife before use, if you are pregnant or breastfeeding.

How much is shipping?

Please refer to our delivery and returns page for list of our shipping prices. However, if your country isn't on the list, you can email us at hello@starest.co.uk and we'll be happy to quote shipping for you.

Can your packaging be recycled?

Yes, we use PET plastic, aluminum, cardboard or glass for our packaging which are recyclable.

Is your product safe for people with nut allergies?

Some of our products contain nut oils, please check the ingredients in each product before ordering.

Are your products made by hand in the UK?

Yes, all our products are lovingly handmade in our kitchen here in the UK by Esther, whilst strictly adhering to good manufacturing practices. We are very proud to be a British brand.

What should i do if my order hasn't been delivered yet?

Usually your order should reach you within 3-10 business days after processing your order. However, if you haven't received your order after 14 business days, please send us an email at hello@starest.co.uk